Blog

Our Commitment

HUB Customer Central (HCC) is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration. We are committed to meeting the needs of persons with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

• Accessibility Customer Service Policy
• Multi-year Accessibility Plan

HCC welcomes feedback in relation to our accessibility, in the format most convenient to the person providing feedback. If you have any feedback about our accessibility or require any further information, please call us at 1 800 396 1986, or email us at hr@hubcustomercentral.com.

The website (the 'Site') you have entered is operated by or on behalf of HUB Customer Central (‘HCC’). We are committed to protecting the privacy of your personal information. Any personally identifiable information about you is considered personal information ('Personal Information') and will be treated in accordance with HCC's Privacy Statement.

The purpose of this Privacy Statement is to inform you about HCC's practices relating to the collection, use and disclosure of personal information that may be provided through access to or use of our websites including this Site or that may otherwise be collected by us. We urge you to read it carefully.

What we collect and how we use it

The only identifiable individual information HCC collects from Site visitors comes in the form of resumes submitted by job seekers interested in positions with HCC. This information is initially viewed and used exclusively by the HCC Human Resources department.

HCC Human Resources reviews resumes and will contact the candidates who are qualified for a given position. In the case of candidates who are invited to a second interview, his/her resume will be forwarded to the hiring Department Manager and/or Team Leader.

HCC Human Resources stores resumes of candidates who are interviewed for one (1) year. Resumes from candidates who are not interviewed are kept on file for six (6) months. When those time periods have elapsed, hard copy resumes are shredded and digital copies of resumes are deleted. The resumes of those candidates we hire are filed in their personnel files permanently.

Some information is collected automatically when you visit the Site because your IP address needs to be recognized by the server. We may use this information to monitor and analyze how parts of our Site are used. This Site may use 'cookies', small text files inserted on your computer to identify you as you view HCC's website.

Full Agreement

By providing HCC with your personal information, you are deemed to have consented to HCC using and disclosing it for the purposes described in this Privacy Statement, including any changes or additions to your personal information provided by you to HCC in the future. Your personal information may specifically be used for the purposes of:

1. Establishing your identity; verifying information provided by you with third parties including your employer and other financial institutions, verifying information provided by third parties; and making sure my records are kept separate from others with the same name; and
2. Disclosing personal information without my knowledge or consent to a lawyer or other advisor representing HCC, to collect a debt, to comply with a subpoena, warrant or other court order or rules, as required for the investigation or enforcement of laws, or as may otherwise be required or authorized by law. You understand when a request for personal information is made by an organization claiming lawful authority for the request, HCC will take reasonable steps to ensure that the requesting party properly identifies its legal authority.

Disclosure to Related Organizations

As a rule, HCC will not disclose your personal information to third parties. However there are exceptions:

1. From time to time, HCC uses third-party-sub-contractors to provide certain services. While your personal information is disclosed to such parties, they are required to comply with HCC's Privacy Statement and not use or retain your personal information for their own purposes.
2. If information about your services is anonymized, so that the individual applicant is no longer identifiable, then it is not personal information anymore. HCC may disclose anonymized information at any time to anyone it chooses.
3. If HCC, in whole or in part, is acquired by another company, your personal information will be transferred to the new company along with the rest of the assets, provided that the company either agrees to abide by HCC's then existing Privacy Statement, or agrees to notify you forthwith about any proposed changes to the privacy statement and allows you an opportunity to request that your personal information be deleted.
4. HCC will disclose your personal information without your consent as required by law or permitted by Canada's Personal Information Protection and Electronic Documents Act or by provincial law, whichever is applicable.

Personal Information

Privacy legislation in Canada defines 'personal information' broadly as any information about an identifiable individual. In general, personal information does not include business contact information, including your title or position, business or business e-mail address, telephone and facsimile number.

E-mail, Feedback and Forum Facilities

If at any time this Site offers any e-mail, feedback or forum facilities, HCC may collect the information, which you disclose. Such information will be used in accordance with this Privacy Statement.

Security of Your Personal Data

HCC has implemented technology and policies with the objective of protecting your privacy from unauthorized access and improper use and will update these measures as new technology becomes available, as appropriate.

HCC will not sell, trade, rent or license the personal information that you provide to it.

Use of your personal information submitted to other websites

• You accessed the third-party website using links from HCC's Site; or
• You linked to HCC's Site from a third-party website.

HCC recommends that you check the policy of each Site you visit and contact the owner or operator of such Sites if you have any concerns or questions.

Will this Privacy Statement change?

From time to time HCC may make changes to this Privacy Statement. Please check HCC's Privacy Statement on a regular basis.

Access, Questions and Concerns

If you wish to access any of your personal information held by HCC, have further questions about your personal information and/or HCC's Privacy Statement or procedures, wish to withdraw all or part of your personal information, or have other concerns, please email hr@hubcustomercentral.com.

Policy Personal Information

HUB Customer Central ('HCC') takes your privacy very seriously. We collect personal information to obtain the best employee candidates for HCC and its affiliated companies. By providing HCC with your personal information, you consent to our collection, use and disclosure of your personal information in accordance with HCC's Privacy Statement.

Only those individuals who need access to your personal information in order to carry out their duties in accordance with HCC's Privacy Statement will have access to your personal information, and their access will be solely for such purposes.

For more information, review HCC's Privacy Statement.

Copyrights

The text, images, graphics, sound files, animation files, video files and their arrangement on this Site are all subject to copyright and other intellectual property protection. These objects may not be distributed, modified, transmitted, re-posted or used for public or commercial purposes without the written permission of HCC. This Site may also contain materials that are subject to the copyright rights of their providers.

Canadian Market Only

All information contained at this Site is intended for the Canadian market only, unless otherwise indicated. The information contained on this Site may be changed at any time without prior notification or obligation. HCC makes no warranties or representations as to the accuracy of this information since the information is subject to change, specific requirements or availability.

Trademarks

Unless otherwise indicated, all trademarks and corporate logos displayed on this Site are subject to the trademark rights of HCC.

Nothing contained on the Site should be construed as granting any licence or right to use any trademark displayed on the Site without written permission of HCC or such third party as may own the trademark. Your misuse of the trademarks displayed on the Site, or any other content on the Site is strictly prohibited.

NO WARRANTIES OR REPRESENTATIONS

EVERYTHING CONTAINED ON THE SITE IS PROVIDED TO YOU 'AS IS' AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED.

While the information provided is believed to be accurate, it may contain errors or inaccuracies. Your use of and browsing in the Site are at your own risk. Neither HCC (including its agents, officer, directors, employees and insurers) nor any other party involved in creating, producing or delivering the Site is liable for damages of any kind, including (but not limited to) consequential or special damages arising out of your access to or use of the Site.

In addition, HCC shall not be liable for any damages to, or viruses that may infect your computer equipment or other property on account of your access or use of the Site or your downloading of any materials from the Site.

Images

All illustrations and graphic representations of people, products or locations posted on the Site are the property of HCC or are used with its permission. The use of these illustrations or graphic representations by you, or by any other parties with your consent, is strictly prohibited, unless authorized under the following terms and conditions or elsewhere on the Site.

No Licences

HCC has attempted to build an effective Internet site. HCC must protect its intellectual property, including its patents, trademarks and copyrights. Accordingly, no licence to the intellectual property of HCC has been granted by this Site.

Terms and Conditions

HCC may at any time revise these Terms of Use by updating this posting. You are bound by any such revisions and should, therefore, periodically visit this page to review the then current Terms of Use.

Links

HCC has not reviewed all of the sites linked to the Site and is not responsible for the content of any off-site pages or any other sites linked to the Site. Your linking to any off-site pages or other sites is at your own risk.